Jason Harlander

Jason Harlander has over 15 years of experience leading operations, customer success, product support and program management across high-growth startups and enterprise organizations in the life sciences industry. Jason has built and led global teams, driven customer satisfaction, and implemented scalable processes that fuel customer adoption and business growth.

He has launched AI-powered platforms, built cross-functional departments, led strategy, and driven global product support and customer experience teams. Jason’s work has consistently elevated customer success and operational excellence. He’s an expert in Salesforce, Veeva CRM and Vault, Jira, ServiceNow, IT infrastructure, and software validation—delivering measurable value to clients across Commercial IT, Pharma, and Life Sciences.

He has held senior leadership roles at ODAIA, Sware, Mavens – A Komodo Health Company, and Veeva Systems, where he specialized in commercial IT architecture, CRM optimization, and customer engagement strategy for emerging biotech, mid-size pharma, and large global pharmaceutical companies.